The contracting parties

The Seller is P.H.D EAT AS, org number 934 309 685. It is located at Olav Tryggvasons gata 34, 7011, Trondheim. Contact email:  phdeatas@gmail.com. Contact tel: +47 94 11 99 09. The Buyer is the consumer who places the order online.

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Pricing

The price stated for the goods and services represents the total amount to be paid by the buyer. This price includes all taxes. PHD Eat As reserves the right to adjust prices at any time.

Payment terms: The Seller has the right to request payment for the product from the buyer at the time of ordering.

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Payment

The seller may demand payment for the goods from the time they are sent from the seller to the buyer. If the buyer uses a credit or debit card or VIPPS for payment. The seller may reserve the purchase price on the card when ordering. The purchased amount will be charged on the same day the goods are sent.

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When paying by invoice, the invoice to the buyer will be issued upon shipment of the goods. The payment deadline is stated on the invoice and is a minimum of 14 days from receipt. Buyers under the age of 18 cannot pay with a subsequent invoice.

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Delivery

Delivery is deemed to have taken place when the buyer, or his representative, has taken possession of the item. If the delivery time is not stated in the order solution, the seller shall deliver the item to the buyer without undue delay and no later than 30 days after the customer's order. The item shall be delivered to the buyer's premises unless otherwise specifically agreed between the parties

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Right of withdrawal

If a defect occurs in the product/service, the buyer must inform the seller within a reasonable period of time after the defect was discovered. Cancellation of the purchase should be agreed with PHD Eat As. The buyer has the right to withdraw from the purchase in accordance with the Right of Withdrawal Act of Norway. The buyer must inform the seller of the decision to exercise the right of withdrawal within 14 days. The period begins when the customer receives access to the product.​

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Defects in the product and the buyer's rights and complaint period

If a defect occurs in the product, the buyer must, within a reasonable period of time after the defect was discovered or should have been discovered, inform the seller that he or she wishes to assert the defect. It is assumed that the product has not been used more than necessary to try or test it in a proper manner to determine that its nature, properties and functionality do not correspond, and that there is therefore a defect or deficiency in the product. If the product has a defect that is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in the Consumer Purchase Act, Chapter 6, depending on the circumstances, withhold the purchase price, choose between repair and new delivery, demand a reduction in the price, demand the agreement be cancelled and/or seek compensation from the seller. It is recommended that the complaint to the seller be made in writing.

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Correction or resubmission

The buyer can choose between demanding the defect be rectified or delivery of equivalent goods. The seller may, however, oppose the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Rectification or replacement shall be carried out within a reasonable time. The seller is not entitled to make more than two attempts to remedy the same defect.

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Price reduction
The buyer may demand an appropriate price reduction if the goods are not repaired or replaced. This means that the ratio between the reduced and the agreed price corresponds to the ratio between the value of the goods in their defective and contractual condition. If special reasons justify it, the price reduction may instead be set equal to the importance of the defect for the buyer.

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Conflict resolution

Complaints must be addressed to the seller within a reasonable time. The seller and buyer shall attempt to resolve any disputes amicably. If this is unsuccessful, the buyer may contact the Norwegian Consumer Authority (Forbrukertilsynet) for mediation.

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Privacy

Seller is responsible for the processing of collected personal data according to the Personal Data Act of Norway